Today the managers of the practice attended a seminar that explored new and innovative ways to connect with the pet parents of the patients of the hospital. Be watching for us to announce in the near future the option of text messaging status updates for your hospitalized pet or pet having surgery!
The benefit to this option will allow pet parents who choose to have pet status updates by text, to receive their pet's status updates almost instantly. Updates for example would include letting the pet parent know that the procedure is finished, or confirming a discharge time, or describing the pet's positive health status.
Text messages are recommended to only be used for positive updates. They will not completely replace the cell/home phone number contact options, as these are recommended still for use to reach the pet parent directly, to have a person to person conversation about a pet's serious condition or for important medical decisions.
I know that I would be thrilled to receive an instant text on my cell phone that my super, snuggly Shiloh Shepard Daisy was finished her procedure and was doing just great. That's a text that would instantly brighten my day and make me smile.
Though surgical procedures for pets are extremely safe with the advances in pain management and anesthesia in veterinary medicine, our pets are a huge part of our families and just as we would be anxiously awaiting our child's surgical procedure update, we feel that way about our pets as well.
I think pet parents will really like this option. We are going to give it a try and see what you, the pet parents, have to say.
If you have a Pet Portal through Countryside, in the very near future, Pet Portals will offer you an "opt-in" text messaging option to communicate with our practice. I don't know all the details yet of how this option will work and what the parameters are, but I do know that we can offer hospitalization and surgery status texts fairly easily on our own, not through the portal, and I'll be exploring getting that up and running by the end of the month!
Be watching our Facebook Fanpage for an update when we will be offering this complimentary service.
"Paws"-itively Posting,
Gayle C. :)
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